1. What personal information we collect

We may collect personal information including, but not limited to:

• Your name, email address, and phone number
• Business or company name
• Information relating to your project, enquiry, or service requirements
• IP address, browser type, and device information
• Website usage data and interaction behaviour
• Any information you provide via forms, email, phone, or social media

2. How we collect your information

We collect personal information when you:

• Visit or interact with our website
• Submit an enquiry or contact form
• Engage with us via email, phone, or social media
• Subscribe to newsletters or marketing communications
• Participate in surveys, feedback, or workshops

3. Why we collect your information

We use your personal information to:

• Provide our services, including web design, branding, and digital marketing
• Respond to enquiries and communicate with you
• Manage projects and client relationships
• Improve our website, services, and user experience
• Send relevant updates or marketing communications where you have opted in

4. Disclosure of your information

We may disclose your personal information to:

• Third-party service providers, including:
  • Webflow (website hosting)
  • Google (including Google Analytics and Google Ads)
  • Meta platforms (including Meta Pixel for advertising and tracking)
  • CRM and project management platforms (such as Dubsado)
  • Email marketing and communication tools
• Contractors, collaborators, or partners assisting in delivering our services
• Legal or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

5. Overseas disclosure

Some of the third-party service providers we use may store or process personal information outside of Australia.

This may include countries such as the United States or other regions where platforms like Google, Meta, or Webflow operate.

While we take reasonable steps to work with reputable providers, you acknowledge that overseas recipients may not be subject to Australian privacy laws. By providing your information, you consent to this disclosure.

6. Cookies, tracking and analytics

Our website uses cookies and tracking technologies, including:

• Google Analytics
• Google Ads tracking
• Meta Pixel

These tools help us:

• Understand how users interact with our website
• Improve performance and user experience
• Deliver more relevant advertising

You can disable cookies through your browser settings, though this may affect website functionality.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Access and correction

You may request access to the personal information we hold about you, or request corrections if it is inaccurate or outdated.

To do so, please contact us using the details below. We will respond within a reasonable timeframe.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

The latest version will always be available on our website.

10. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Moshi Moshi Marketing
Email: hello@moshi.com.au

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